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Coca-Cola Collectibles - Limited Edition Coke Bottles

Saturday 23 September 2017

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Customer Service


The Coca-Cola Collectibles website is owned and operated by:-

Stephen Morris Marketing
Unit 9
Ockham Drive
Greenford Park
Greenford
Middlesex
UB6 0FD
United Kingdom

Telephone: +44 (0) 208 832 2222

Shipping & Delivery
All orders received before 15.00 GMT Monday to Friday will be despatched within 2  working days if the items are in stock. Stock availability is shown on each product page. Orders will be sent by Royal Mail Second Class Post for the UK, Royal Mail Airmail for the EU and Royal Mail International Delivery for the Rest of The World. Orders will be despatched to the shipping address entered at the checkout stage which will usually be the credit/debit cardholder's address. If you require your order delivered to another address after you have placed your order please contact us to arrange.

INTERNATIONAL BULK ORDERS
We are able to offer discounted shipping rates for international orders above 10 bottles. Please contact us for further details.

Privacy & Security
Stephen Morris Coca-Cola Collectibles is committed to preserving the privacy of all visitors to our website at www.cocacolacollectibles.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.cocacolacollectibles.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We do not store credit card details nor do we share customer details with any 3rd parties
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email newsletter about other products and services which we offer which may be of interest to you. If you change your mind about receiving our newsletter at any point in the future, you may unsubscribe at any time and your details will be removed immediately.

DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, Stephen Morris Coca-Cola Collectibles will never share, sell or distribute any of the information you provide to us without your consent.

COOKIES
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know via our contact form.

SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Stephen Morris Coca-Cola Collectibles does not currently store, nor does it intend to store at any time in the future, the financial details or credit or debit card numbers of customers who order from this website.

ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our administration costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be sent via our contact form.


Returns & Replacements
You have the right to cancel your order at any time up to the point of despatch and any payments you have made will be refunded to you in full within 7 working days. Should you wish to return any products to us after receipt you should contact us within 2 days of delivery stating your reason for returning the products. If the items are damaged you must contact us immediately on receipt of the package. A full refund, replacement product or credit note will be issued according to your preference.

Ordering
Ordering products from the Coca-Cola Collectibles online shop is a simple and straightforward process. Just add the items you wish to purchase to your cart and once you have finished shopping click to checkout. To return to the 'Home' page at any time click on the "Stephen Morris Coca-Cola Collectibles" graphic at the top of every page or on the 'Home' link at the bottom of every page. The majority of our customers find it easier to create their own online account which offers several advantages. These include the facility to view your order history, create product reviews, email product descriptions to a friend, add items to your Wishlist and make the checkout process faster and easier. To create an account, click on the 'My Account' link at the top of every page. Please note that although creating an account makes it simpler to manage your orders and purchase from our online shop, you do not have to create an account in order to purchase from Coca-Cola Collectibles. You can easily checkout as a guest by following the simple instructions at the checkout stage.


Payment, Pricing & Promotions
Payment can be made from your PayPal account through our secure PayPal payment gateway. You do not need to have a PayPal account in order to make a credit/debit card payment. When you are ready to checkout you will be taken to our PayPal payment page to enter your card details. This is an 'https' SSL page which means your card details will be encrypted for total security and peace of mind. When your payment has been successful you will be redirected back to our website. The prices displayed on our website exclude VAT and are correct and up to date. VAT (if applicable) and delivery will be added at the checkout stage. There will be no hidden extras added to your order other than VAT (if applicable) and your chosen delivery method at checkout. Please note that bottle images shown on the product pages feature two images of each bottle for illustrative purposes only in order to show the front and rear designs and represent a single bottle purchase. From time to time we will offer promotions, price reductions, special offers and discount vouchers. Voucher codes should be entered at the checkout stage and the price displayed in your cart will be updated accordingly.


Site Security

In today's world, for better or worse, security issues are at the forefront of our thoughts. GeoTrust QuickSSL is just one solution from GeoTrust that should give online consumers and businesses peace of mind. Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. 

 


Viewing Orders
If you have created an account you can view your order history by logging in to your account and clicking "My Orders" which can be found on the left hand side of your Account Dashboard page. You can also track the status of current orders and view all previous orders you have placed with us.


Updating Account Information
To make changes to your account information details simply log in to your account then click on "Account Information" to update your email address or "Address Book" to make changes to your home address or preferred delivery addresses. You can also subscribe to  or unsubscribe from our newsletter, add or delete items in your Wishlist and manage your Product Reviews in the "My Account" section. If you have any questions or require clarification on any matter please do not hesitate to contact us.